Westbury: Simplyfying Service Management

Business Overview

• Provides intelligence, self-service and application optimization solutions
• Leading provider of Service Management optimization and software in the IT Service Management market
• Westbury makes generic extensions of HP products
• Target groups are both mid market and large enterprise organizations
   

Business Challenge

• Providing a sophisticated and generic search engine and analysis tool for various data sources, including HP Service Desk, all RDBMS, files and websites
• Analyzing business opportunities in the ITSM market to keep a competitive edge
   

Solution Components

• ProLucene-based search engine
• Flexible plug-in infrastructure that allows for quick implementations of new data sources
• AJAX-enabled web interface
   

Technology Components

• 100% JAVA, only open source
• Front end: JSP 1.x & 2.x, Spring MVC and AJAX (DWR)
• Middleware: Spring, Lucene, J2EE 1.5,
• Application Servers: Tomcat 5.5.x, H2 database, Windows
• Database integration with Oracle 9 and MS SQL
   

Business Benefits

• Provide clients operational efficiencies through client-specific configurations and ongoing support
• Simplify complex searches and bring order  to clients’ unstructured info
• Product that adds distinctive value to an existing suite of products
• Offer the target market a technology independent Integration capability with a variety of ITSM products

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